Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Jenny Can Cleaning.

General Questions

How can I get a quote?

Simply contact us by calling  (330) 704-1021 or through our contact form.

Are cleaning supplies included?

We bring the supplies. No extra charge. If you would like to use a specific cleaning supply then you will have to purchase the product.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

DO I HAVE TO BE HOME FOR MY CLEANING?

No. We just need a way to get into your home.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

ARE THERE ANY COMMITMENTS TO CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning:

Dusting:

  • Picture frames
  • Knickknacks
  • Ceiling fans
  • Lamps
  • Furniture
  • Woodwork
  • Shelves
  • Baseboards
  • Plate Covers
  • Windows and sills
  • Cob webs
  • Doors and all door frames
  • Registers

Vacuum carpets
Vacuum furniture if animals get on it
Empty and wipe down wastebaskets

Standard Kitchen Cleaning:
Appliances—outside-on top of fridge
Counters
Cabinets
Table and chairs
Range top
Microwave (inside and out)
Clean and sanitize:
Sinks
Counter-tops
Back-splashes
Floors

Standard Bathroom Cleaning:

  • Mirrors
  • Polish chrome

 

Clean and Sanitize:

  • Shower
  • Bath tub
  • Sinks
  • Vanity
  • Backsplash
  • Toilet
  • Floors
  • Tile Walls

DO YOU PROVIDE THE SUPPLIES?

We bring the supplies! No extra charge – it’s included in our pricing. However, if you want to use a specific cleaning supply then you will have to purchase the product.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting our Services page.

HOW MANY CLEANERS DO YOU SEND?

We send 2 cleaners to your home.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.